FAQ

FAQ for purchase:

How can i add the item to cart ?

Enter your full name and e-mail on the item page, select the quantity you would like to order. Then click “add to cart” button.

How to pay for my item?

Click the “basket icon” on the right hand corner, you will then enter to the cart page. Check the item and quantity that you want to purchase. After confirmation, click “proceed to checkout”. Follow the instruction and enter your personal information. (Make sure to enter your information as detail as you can, otherwise your item might not be able to send to your place.) After that click “proceed to PayPal” button. Last, lockin your PayPal account and finish the purchase.

How can i know whether my purchase is success or not?

You will receive two email after you transfer your payment on PayPal. The first one is the receipt form PayPal. The other is the order receipt form Lenses Factory HongKong.

I can’t find the receipt after i pay for the item, what should i do?

Try to check the spam mail box. Most likely it will be there.

How long does it take for production?

Usually 3-4 months, extra announcement will be send to your email if there is any delay.

What should i do if i have my own fabric mask?

You can buy the set that “without mask”. We will send you a mask gluing guide.

Why don’t it function after i put the battery in?

You should use 10440 rechargeable battery instead of AAA battery.